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Dispute resolution and complaint process

medixlink.com and NCC are always responsible for receiving and processing Members' complaints regarding transactions at medixlink.com website.

Customer reserves the right to submit a service quality complaint that is not in accordance with the description, disclosed payment information that caused damage to the Board of Management of medixlink.com Trading Platform. When receiving these feedbacks, medixlink.com will confirm the information, in case it is as reflected by the Member depending on the level, medixlink.com will take timely measures.

Please submit a complaint at:

Viet Technology Joint Stock Company

Address: 17A / 20 - Road 22 - linh dong - Thu Duc - Ho Chi Minh

Email: bacsivietok@gmail.com

Steps to resolve disputes and complaints

Step 1: The Company's Customer Care Department will receive complaints from Members or Business Units that will receive NCC complaints. These Departments proactively resolve quickly and immediately respond to the results of resolving complaints based on the Policies announced by the Company.

Step 2: In the case of complex or not specified policies that the Company has announced, Customer Care / Business Division will commit the deadline Feedback for Members / NCC is not more than 7 days.

Step 3: Transfer complaint resolution results to relevant departments for implementation (Accounting - Finance, Delivery ...) and call to confirm with Member / NCC on the result of the complaint has been resolved.

medixlink.com respects and strictly implements the provisions of the law on protecting the rights of members. Therefore, it is recommended that NCC on the website provide full, accurate, honest and detailed information related to the service. All acts of fraud, fraud in business are condemned and must be fully responsible before the law.